My Parcel Locker Support

General FAQ 24

• Why should I use My Parcel Locker
• My delivery service says they have delivered a parcel but I haven't received a notification from My Parcel Locker
• How to use My Parcel Locker to collect your parcel
• Do I need to mention the parcel locker when ordering items online?
• I cannot retrieve my parcel from the parcel locker. What do I do?

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Library Locker 4

• Using the Strathfield Library Lockers
• Items not showing as returned
• ER04: "Malformed QR Code" message
• I can't get my books out of the Library Lockers

App and Account 15

• Do I have to pay to use My Parcel Locker?
• I can't find my App verification code.
• What are the user fees/charges?
• How do I register/sign up for the My Parcel Locker App?
• Do I have to register to use the My Parcel Locker?

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