General FAQ
Frequently Asked Questions about using the My Parcel Locker service
My Parcel locker can provide many benefits to make your parcel collection process easier and more convenient. My Parcel Locker makes it very convenient fo...
Tue, 17 Mar, 2020 at 10:10 AM
If you haven't registered for the My Parcel Locker service, the courier would have used your mobile phone number to lodge the parcel in the locker bank ...
Thu, 23 Jul, 2020 at 9:28 AM
When a delivery is made into a parcel locker the courier will use your personal details to lodge your item, My Parcel Locker will then notify you via text m...
Mon, 21 Oct, 2019 at 12:26 PM
We suggest that you specify 'deliver to My Parcel Locker located in ......' or similar wording directing the courier service to the location of the ...
Wed, 21 Apr, 2021 at 9:49 AM
Contact our support department by email support@myparcellocker.com or call one of the phone numbers below, we will ask you a series of security questions an...
Mon, 21 Oct, 2019 at 12:29 PM
We monitor the capacity in all parcel locker systems and will contact users to collect their parcels (and free up space) when the lockers are filling quickl...
Thu, 17 Oct, 2019 at 4:19 PM
The current locker size combination accommodates approximately 95% of parcel deliveries if a parcel is too large to fit in a parcel locker the courier will ...
Mon, 21 Oct, 2019 at 12:28 PM
Our largest parcel locker compartment is 450mm wide x 490mm high x 600mm deep.
Wed, 16 Jun, 2021 at 9:39 AM
Upon registration of an account within the My Parcel Locker app, you can authorise the parcel locker to securely accept most parcels on your behalf, includi...
Tue, 17 Mar, 2020 at 10:39 AM
In some instances a carrier courier service will be required to cite ID to complete a delivery, in the case of such a "Person to person" delivery ...
Wed, 21 Apr, 2021 at 9:55 AM