General FAQ

Frequently Asked Questions about using the My Parcel Locker service

Why should I use My Parcel Locker
My Parcel locker can provide many benefits to make your parcel collection process easier and more convenient. My Parcel Locker makes it very convenient fo...
Tue, 17 Mar, 2020 at 10:10 AM
My delivery service says they have delivered a parcel but I haven't received a notification from My Parcel Locker
If you haven't signed up for the My parcel locker app the courier would have used your mobile phone number to lodge the parcel in the locker bank in yo...
Wed, 23 Oct, 2019 at 4:46 PM
How to use My Parcel Locker to collect your parcel
When a delivery is made into a parcel locker the courier will use your personal details to lodge your item, My Parcel Locker will then notify you via text m...
Mon, 21 Oct, 2019 at 12:26 PM
Do I need to mention the parcel locker when ordering items online?
We suggest that you specify 'deliver to My Parcel Locker' in the delivery instructions section on expected deliveries to direct delivery personnel...
Thu, 17 Oct, 2019 at 12:14 PM
I cannot retrieve my parcel from the parcel locker. What do I do?
Contact our support department by email or call one of the phone numbers below, we will ask you a series of security questions an...
Mon, 21 Oct, 2019 at 12:29 PM
What happens if the parcel locker is full when my item is delivered?
We monitor the capacity in all parcel locker systems and will contact users to collect their parcels (and free up space) when the lockers are filling quickl...
Thu, 17 Oct, 2019 at 4:19 PM
What happens if my parcel delivery is too large to fit in the parcel locker?
The current locker size combination accommodates approximately 95% of parcel deliveries if a parcel is too large to fit in a parcel locker the courier will ...
Mon, 21 Oct, 2019 at 12:28 PM
What is the largest parcel that I can deposit or have delivered to the parcel locker?
Our largest parcel locker compartment is 450mm wide x 490mm high x 600mm deep.
Mon, 21 Oct, 2019 at 12:28 PM
What is the 'Authority to leave' function?
Upon registration of an account within the My Parcel Locker app, you can authorise the parcel locker to securely accept most parcels on your behalf, includi...
Tue, 17 Mar, 2020 at 10:39 AM
I have the My Parcel Locker app and given "Authority to leave" but my parcel was taken to the post office any way.
In some instances a carrierr courier service will be required to cite ID to complete a delivery, in the case of such a "Person to person" delivery...
Tue, 17 Mar, 2020 at 10:07 AM