If you haven't signed up for the My parcel locker app the courier would have used your mobile phone number to lodge the parcel in the locker bank in your building, you may need to check your mobile phone number in your delivery details to check if the correct number has been supplied to the delivery service.

If you have signed up for the My parcel locker app, its possible a previous resident who was registered user of the My Parcel Locker system may still be listed as a resident of that apartment/unit and may have been mistakenly selected. 

You can download the My parcel locker app from the Apple Store and the Google play store.

Click here if you want to submit a new support ticket