My Parcel Locker Support

For sales enquiries, you can call: (07) 3123 2868 For support, click here to submit a new support ticket, email support@myparcellocker.com or call the foll...

The My Parcel Lockers are able to accept most parcels from mail carriers and delivery companies, however, there may be a few situations why a courier may no...

If you have left a building with a parcel locker but you are still receiving delivery notifications it might be possible that a courier had mistakenly depos...

Day Support times Monday to Friday 8 AM to 8 PM AEST (Brisbane) time on-call support Weekends and public holidays 10 AM to 2 PM standby support C...

The parcel lockers have alphanumeric locker locations that are combined into columns (A-Z, arranged vertically) and rows (1-10, arranged horizontally) The ...

If you frequently perform deliveries into a building that has one of our My Parcel Locker banks or if you deliver to locations with a My Parcel Locker that ...

When a My Parcel Locker is installed into a building it's done with the understanding of the building management that deliveries for the building will b...

If you live in a building that has a My Parcel Locker but are unable to collect your parcel due to the Covid 19 outbreak, My Parcel Locker recommends that y...

The main details that a carrier uses to enter a parcel into the My Parcel Locker system is your name and unit/apartment number, however, if you are not regi...

Your name and full street address including unit number are all that is needed to deposit a parcel into a My Parcel Locker. It is also helpful to have your ...