General FAQ
Frequently Asked Questions about using the My Parcel Locker service
For support, click here to submit a new support ticket, email support@myparcellocker.com or call the following numbers near to your location. Brisbane (0...
Tue, 3 Jun, 2025 at 3:03 PM
The My Parcel Lockers are able to accept most parcels from mail carriers and delivery companies, however, there may be a few situations why a courier may no...
Tue, 3 Jun, 2025 at 3:05 PM
If you have left a building with a parcel locker but you are still receiving delivery notifications it might be possible that a courier had mistakenly depos...
Wed, 21 Apr, 2021 at 10:00 AM
Day Support times Monday to Friday 8 AM to 8 PM AEST (Brisbane) time on-call support Weekends 10 AM to 2 PM Christmas Day, Good Friday & East...
Tue, 3 Jun, 2025 at 3:09 PM
The parcel lockers have alphanumeric locker locations that are combined into columns (A-Z, arranged vertically) and rows (1-10, arranged horizontally) The ...
Thu, 9 Jan, 2020 at 3:37 PM
If you frequently perform deliveries into a building that has one of our My Parcel Locker banks or if you deliver to locations with a My Parcel Locker that ...
Wed, 29 Jan, 2020 at 12:41 PM
When a My Parcel Locker is installed into a building it's done with the understanding of the building management that deliveries for the building will b...
Thu, 11 May, 2023 at 1:31 PM
If you live in a building that has a My Parcel Locker but are unable to collect your parcel due to the Covid 19 outbreak, My Parcel Locker recommends that y...
Mon, 7 Nov, 2022 at 11:06 AM
The main details that a carrier uses to enter a parcel into the My Parcel Locker system is your name and unit/apartment number, however, if you are not regi...
Fri, 10 Jul, 2020 at 1:16 PM
Your name and full street address including unit number are all that is needed to deposit a parcel into a My Parcel Locker. It is also helpful to have your ...
Fri, 18 Feb, 2022 at 9:38 AM