Fees and user charges vary from building to building. The fees/charges are outlined in your information pack. If you do not have a parcel locker information pack, please contact your building manager or call our helpline:


You can use My Parcel Locker without any cost if you collect your parcels within the free pick up timeframe*

If your free collection timeframe lapses, My Parcel Locker will deduct a token per 24 hour period after the initial free pick up period. 

An initial overdue fee for up to 48 hours after the end of the free collection period and another fee each 24 hour period after that** 

*the free collection period depends on your location.

**the fees and free collection timeframe are determined by your building management.