App and Account

Frequently Asked Questions regarding the My Parcel Locker App and Account

Do I have to pay to use My Parcel Locker?
You can use My Parcel Locker without any cost if you collect your parcels within the free pick up timeframe* If your free collection timeframe lapses, My P...
Wed, 9 Oct, 2019 at 11:46 AM
I can't find my App verification code.
If you are trying to sign up for the My Parcel Locker app most of the time the verification code will be kept inside your letterbox/mailbox on a sticker (no...
Mon, 9 Mar, 2020 at 10:00 AM
What are the user fees/charges?
Fees and user charges vary from building to building. The fees/charges are outlined in your information pack. If you do not have a parcel locker information...
Mon, 21 Oct, 2019 at 12:30 PM
How do I register/sign up for the My Parcel Locker App?
Simply follow the step-by-step instructions below: If you are unable to locate your locker verification code sticker in your letterbox, please contact My P...
Thu, 23 Apr, 2020 at 4:18 PM
Do I have to download the App to use the parcel locker?
While you are able to use the My parcel Locker a small number of times without the app, all users must download the My Parcel Locker App to use the parcel l...
Thu, 12 Mar, 2020 at 6:51 PM
I have left a building with a Parcel Locker, do I need to do something?
It's helpful to notify My parcel locker if you no longer reside at a building with a Parcel Locker system as it can cause confusion with the couriers, ...
Mon, 21 Oct, 2019 at 12:32 PM
I no longer want to use My Parcel Locker to accept deliveries
In most situations, My Parcel Locker will be able to provide benefit to you for deliveries including making it more convenient to collect your parcel at a t...
Mon, 24 Feb, 2020 at 3:42 PM
How to register for My Parcel Locker
Download the My Parcel Locker app from the Apple App Store or Google Play store Open the My Parcel Locker app and use the "Sign Up" button to cr...
Thu, 12 Mar, 2020 at 6:53 PM
I didn't receive my password reset email.
If you have requested a password reset email and haven't received it you may need to check your spam/junk mail folder and see if it was filtered throug...
Thu, 9 Jan, 2020 at 9:49 AM
About refunds
The My Parcel Locker system in some instances will require a user to purchase collection tokens or load an account with a dollar value to pay for any overdu...
Thu, 20 Feb, 2020 at 12:57 PM