My Parcel Locker Support

You can use My Parcel Locker without any cost if you collect your parcels within the free pick up timeframe* If your free collection timeframe lapses, My P...

If you are trying to sign up for the My Parcel Locker app most of the time the verification code will be kept inside your letterbox/mailbox on a sticker (no...

The My Parcel Locker system uses a "Token" system to deduct and pay for any storage fees, please see the table below for the cost of the tokens. ...

Simply follow the step-by-step instructions below and watch this instructional video for more info. If you are unable to locate your locker verification co...

While you are able to use the My parcel Locker a small number of times without the app, all users must download the My Parcel Locker App to use the parcel l...

It's helpful to notify My parcel locker if you no longer reside at a building with a Parcel Locker system as it can cause confusion with the couriers, c...

In most situations, My Parcel Locker will be able to provide benefit to you for deliveries including making it more convenient to collect your parcel at a t...

Have a look at this instructional video and follow the steps below to complete the registration process for My Parcel Locker. Follow the registration proc...

If you have requested a password reset email and haven't received it you may need to check your spam/junk mail folder and see if it was filtered through...

The My Parcel Locker system in some instances will require a user to purchase collection tokens or load an account with a dollar value to pay for any overdu...