If your parcel has accumulated storage fees in the form of tokens you will need to pay off the storage fee debt in order to collect your parcel. You will need to use your My Parcel Locker app or My Parcel Locker User Portal to perform the top up by logging in and opening the side menu (Hamburger/3 Lines button) [1]
Select "Billing" [2]
In the Billing Page, add your Credit card number, if you haven't done so before and press Update [3]
(The billing page will indicate if you have already added your credit car)
After you have added your credit card or if you have previously added your credit card, select the "Top Up" button [4]
In the top up pop-out you can select to pay the amount of storage fee days, by default the single day storage cost is $2.50 but you can pre-purchase more days worth of storage to increase the overall value [5], this is handy if you foresee you may be away and wish to reduce the amount of fees you have to pay for parcel storage.
Once you have selected the amount of days storage fees you wish to pay, press the "Top Up" button [6]
The Billing page will update and show your new account balance [7].
You can now collect your parcel by scanning your QR code again or using the phone number and PIN code input.
If you need any assistance please contact My Parcel Locker support