Terms and Conditions
Secure Parcel Lockers
Updated April 15, 2019
At My Parcel Locker, it’s important that we keep our legal agreements simple,
transparent and easy to understand. For that reason:
1. Your first step… you need to register
In order to use our services, you must first register by downloading our App “My Parcel Locker”, available for both IOS (App Store) and Android (Play Store). You must provide us with complete and accurate user information as required upon registration. It is your responsibility to inform us or make any changes by editing the information directly on the App. We may use this information to identify a parcel for delivery or pick up.
2. Everyone is welcome
All Couriers are welcome to use our parcel lockers including individuals or companies using our ‘Deposit’ facility.
3. We will notify you
We’ll let you know when a parcel has been delivered. You will receive an SMS and email notification. When we notify you that a parcel has been delivered, you will need to collect it from the parcel locker within 48 hours of the date and time of the text message or email, to avoid late charges. You will be charged for each 24 hour period or part thereof after 48 hours has elapsed from the time that your parcel was delivered. The late fees will be charged according to the user plan that you are on. If the parcel is left for longer than 7 days it will be returned to the Courier company.
4. Help us to help you
When you use the parcel locker you must help us and comply with all reasonable user instructions and signage. It makes everyone’s job easier and in the end it helps you.
5. It’s your parcel now
We want to be absolutely clear that as soon as your parcel has been retrieved from the parcel locker using the SMS pin code or QR code, your parcel will be deemed as delivered by My Parcel Locker Pty Ltd. We do however accept limited responsibility where it can be proven without doubt that your parcel was damaged as a direct result of storing it in the parcel locker.
6. We will look after your parcel
My Parcel Locker Pty Ltd takes responsibility for your parcel from the moment that a deposit is made into the parcel locker until it is retrieved. If it is proven that your parcel was stolen or requires repairs as a direct result of being stored in our parcel locker, we will pay up to a maximum of $150.00 to replace or repair your parcel at our discretion. We do not accept responsibility for parcels that are damaged prior to depositing into the lockers, or parcels that are damaged when depositing into our lockers such as larger parcels being forced into lockers that are too small, or parcels being thrown or handled in a manner that would cause damage when being deposited into the lockers. The same applies when retrieving parcels - where parcels are dropped or handled in a manner that would cause damage when being retrieved. If the parcels have been deposited and retrieved in a correct manner as above, then any claim may only arise if the parcel locker shows evidence of being damaged or interfered with,
through disaster events such as fire, flood or the lockers being forcefully opened and parcels stolen or damaged. Our lockers have 3 video cameras that record each time a parcel is deposited or retrieved from 3 separate angles. This recording may be used to assess any claim.
7. Claims need to be made within 48 hours
All claims need to be made within 48 hours of the parcel being retrieved from the locker.
8. We will credit your user account
We provide a credit where it is established that the service was not available or not provided to an acceptable standard. All recharges are considered a pre-payment and therefore cannot be refunded or transferred.
9. Topping up or recharging your account
Credits can only be used at the specific parcel locker they were purchased for. Credits can be used at any time and do not have an expiry date.
You may recharge your prepaid account at any time by registering your credit card online and recharging on the “My Parcel Locker” App. The fees are subject to change from time to time.
10. You Accept
Your continued use of the parcel locker service following the date we introduce or increase any fee, will mean you accept and agree to pay the relevant fee in consideration of the continued provision of the service.
11. When something is not working
Factors affecting availability and performance such as network coverage, may determine the availability and performance of certain products, services and functions. Some mobile devices may not be compatible with our network and systems.
12. Talk to us first
We love what we have created here and are happy to share it with you. But to be fair, unless otherwise indicated, we own and/or licence from third parties all rights, title and interest and all material in this App and website. Please be our guests and view the material on the App and website but please do not change any part of it, copy or sell its content without asking permission from us first.
13. SMS Pin Code for parcel lockers
We will provide you with a unique access code that you can use to pick up your parcel, or when you have left a parcel for collection. You must keep your access code confidential and you must not provide it to any other person. We will not be liable for any loss or damages incurred as a result of you not complying with this clause.
14. Sizes of parcel locker compartments
We provide a range of sizes ranging from small to XX large. We leave it to you to select the most appropriate size when you are depositing a parcel. Be careful not to select a locker that is too small as it may damage your parcel and the door may malfunction if there is pressure placed on our electronic locking devices. At the same time please be careful not to select a locker that is too big for your parcel as this reduces the availability for users who require larger parcel compartments. We do not guarantee that there will be, at any given time, sufficient numbers of appropriately sized parcel lockers for your parcel. We monitor our parcel locker availability reports and will endeavour to add extra lockers when we see use increasing demand.
15. No need for you to sign for deliveries
As part of our service, we provide a unique electronic barcode enabling deliveries that require a signature to be deposited into the parcel locker. When the Courier delivers your parcel, the Courier will enter your mobile number and an electronic barcode signature will be generated on the screen. The Courier will scan this into their system and your parcel will be deposited into the parcel locker. If you do not want the system to accept and sign for parcels on your behalf, you must choose the “opt out” option on the App. If you wish to opt out, your mobile number will be recognized as a user that does not want an electronic signature generated and the parcel will remain with the Courier who will then make further attempts to deliver to you.
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