General FAQ

Frequently Asked Questions about using the My Parcel Locker service

How do I contact My Parcel Locker
For sales enquiries, you can call: (07) 3123 2868 For support, click here to submit a new support ticket, email support@myparcellocker.com or call the foll...
Mon, 7 Nov, 2022 at 11:05 AM
My courier won't deliver into the parcel locker
The My Parcel Lockers are able to accept most parcels from mail carriers and delivery companies, however, there may be a few situations why a courier may no...
Tue, 17 Mar, 2020 at 10:44 AM
I no longer live at a location with a Parcel Locker but I'm still receiving notifications of deliveries
If you have left a building with a parcel locker but you are still receiving delivery notifications it might be possible that a courier had mistakenly depos...
Wed, 21 Apr, 2021 at 10:00 AM
MY PARCEL LOCKER SUPPORT HOURS
Day Support times Monday to Friday 8 AM to 8 PM AEST (Brisbane) time on-call support Weekends and public holidays 10 AM to 2 PM standby support C...
Thu, 9 Jan, 2020 at 3:25 PM
How do I know what locker my item is located in?
The parcel lockers have alphanumeric locker locations that are combined into columns (A-Z, arranged vertically) and rows (1-10, arranged horizontally) The ...
Thu, 9 Jan, 2020 at 3:37 PM
I'm a delivery service/courer and I'd like to sign up to use a My Parcel Locker
If you frequently perform deliveries into a building that has one of our My Parcel Locker banks or if you deliver to locations with a My Parcel Locker that ...
Wed, 29 Jan, 2020 at 12:41 PM
I didn't sign up to use My Parcel Locker but my deliveries are deposited in there any way.
When a My Parcel Locker is installed into a building it's done with the understanding of the building management that deliveries for the building will b...
Thu, 11 May, 2023 at 1:31 PM
Special provisions for Covid-19 affected users
If you live in a building that has a My Parcel Locker but are unable to collect your parcel due to the Covid 19 outbreak, My Parcel Locker recommends that y...
Mon, 7 Nov, 2022 at 11:06 AM
My Amazon parcel was not delivered
The main details that a carrier uses to enter a parcel into the My Parcel Locker system is your name and unit/apartment number, however, if you are not regi...
Fri, 10 Jul, 2020 at 1:16 PM
Do I need to use any special address or instructions to receive deliveries into the parcel locker?
Your name and full street address including unit number are all that is needed to deposit a parcel into a My Parcel Locker. It is also helpful to have your ...
Fri, 18 Feb, 2022 at 9:38 AM